BIDZARO

Frequently asked questions

What's actually in a pallet?⌄

Every pallet is a random mix of wholesale, clearance and returns stock within its category — we don't itemise individual contents in advance. Every listing does state its approximate item count, estimated retail value and condition grade before you log in or buy anything.

Will it arrive as photographed?⌄

Genuine, purchasable listings carry real warehouse photography of that actual pallet or batch. Listings marked "Illustrative example" are catalogue examples that use representative category photography while we build out real stock — they're clearly labelled and can't be bought until we confirm real inventory against them.

What do the grades mean?⌄

Grade A is brand new, Grade B is tested customer returns, Grade C is a mixed-condition pallet sold as seen. Full detail is on our grading page.

How does delivery work?⌄

We deliver nationwide via our pallet courier network, priced by postcode region — use the delivery checker on the delivery page. You can also collect free from our warehouse by appointment.

Do I need a forklift?⌄

No — our courier's driver carries a pallet truck and will move the palletised delivery into place for you wherever site access allows. A tail-lift can also be requested on some regions — see the delivery page for details.

What if a pallet is short on items or value?⌄

See our returns & shortfall policy — a pallet that is materially short of its published item count or estimated retail value is covered.

What's BIDZARO TRADE?⌄

Our £19.99/month membership for sellers who reorder: wholesale pricing, a trade dashboard, 24-hour support and sourcing requests.

Can I buy without becoming a trade member?⌄

Yes — anyone can register, browse and buy individual pallets. Trade membership adds priority access, support and sourcing.